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英語電話通話禮儀
生活中，我們常常使用各種問候語和禮貌用語，其實英語中同樣存在著豐富的禮貌用語。然而，在不同場合下選擇正確的問候和禮貌用語非常重要，否則可能會誤解對方或顯得不禮貌。下面給大家分享英語電話通話禮儀，歡迎閱讀！
1. 介紹自己，可以說：
(1) This is ... (speaking).
(2) This is 7863469.
(3) ... is here. 千萬不能說 Im ...
2. 詢問對方是誰，可以問：
(1)Whos that?
(2) Whos speaking (calling), please? 千萬不能問 Who are you?
3. 詢問對方是不是某人，應問：
Is that ...? 或 Is that ... speaking (calling)? 絕對不能問 Are you ...?
4. 通話時，有重要的事情要處理，不得不中斷通話，要有禮貌地請對方稍等，可以說：
(1)Hold on, please.
(2)Just a moment, please.
(3) Wait a minute, please.
5. 通話時，應說明打電話的意圖或征求對方的意見，可以說：
(1)Im calling to tell you ...
(2) Im calling to ask you ...
6. 打電話時，撥錯了電話號碼，應說：Sorry, wrong number.
7.學習簡單幾句，禮貌結束通話：
(1)Ive really got to go, Ill get back to you when I get the office.
我真的得走了，我進辦公室再打給你。
(2)Sorry, I must end the conversation. Theres someone on the other line.
抱歉，我不能再說了。有另一人在線。
(3)Sorry, Ive got to hang up. My wifes waiting for me.
抱歉，我得掛電話了。我老婆在等我。
(4) I think Id better let you go. Ill talk to you later.
我想我應該讓你去忙了，我晚點再打給你。
(5)I have to get back to work. Ill call you later tonight.
我要回去工作了。我今晚再打給你。
(6) Shall we continue this later? Ive got a call waiting.
我們可不可以晚一點再繼續談?我有插播。
(7) Its kind of late. Why dont we talk about it tomorrow?
有點晚了。我們何不明天再談呢?
(8)Ive got to meet a client right now. Can we talk later?
我現在要去見一個客戶。我們可以晚一點再談嗎?
(9)I wont keep you any longer.
我不耽誤你時間了。
(10)Sorry, its getting late. Can you call again tomorrow morning?
抱歉，時候不早了。你可不可以明天早上再打來?
電話英語用語
一、不太會講英語的要怎么說：
(1) 請稍待片刻。 Just a moment, please.
(3) 請等一下。我找個人來聽。 Hold on, please. Ill get someone to thephone.
(2) 請別掛斷。我找一位會說英語的人來。
Hold the line, please. Ill get an English speaker.
(4) 很抱歉，我英語說得不好。我找位會講英語的人稍后回電話給你。請教您的大名 及電話號碼?
Im sorry, I dont speak English well. Ill have an Englishspeaker call you back later. May I haveyour nameand telephonenumber?
二、接電話的開場白
(1) 早安。這里是正泰貿易公司。我能效勞嗎?
Good morning. This is Chengtai Trading Company. May I helpyou?
(2) 喂。海外營業部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(3) 先鋒電子。我是吳瑪莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 午安。這里是大安商業銀行。我能為您效勞嗎?
Good afternoon. This is Dan An Commercial Bank. What can I dofor you?
(5) 喂。這里是王公館。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是楊文凱，請講。
Wenkai Yang. Speaking
三、不明了對方所言時
(1) 能說得明確一點嗎?
Could you put that in more specific terms?
(2) 很抱歉。我沒聽懂你的話。
Im sorry. I couldnt follow you.
(3) 我無法確定你的意思。
Im not sure what you mean.
(4) 你講得太快了。我跟不上。
Youre talking too fast. I cant keep up.
(5) 你能說得簡單一點嗎?
Could you put that more simply?
(6) 請你再多解釋一下好嗎?
Will you explain a little bit more?
四、通話將畢時的結尾語
(1) 謝謝你來電。 Thank you for calling.
(2) 很高興跟你談話。 Nice talking to you.
(3) 感謝你打給我。 It was kind of you to call me.
(4) 請隨時再打電話給我。 Call me again any time.
(5) 我該掛電話了。 Id better get off the phone.
(6) 讓我們盡快聚聚。 Lets get together soon.
(7) 有空請再打電話來。 Call again when youve got time.
英語商務電話禮儀重點詞匯
1．Beijing Trading Campany．May I help you？
北京貿易公司。請問有何貴干？
2．We have two Zhongs．
我們這里有兩位先生姓鐘。
3．Is that Bob Zhong，or John Zhong？
你要接Bob鐘，還是John鐘？
4．I’m sorry，he’s not in the office now．
很抱歉，他現在不在辦公室。
5．Do you have any idea when he’ll be back？
你知道他何時回來嗎？
6．I have no idea（when he’ll be back．）
我不知道（他何時回來）。
7．Can you ask him to call me whenhe comes back？
他回來時請告訴他打電話給我好嗎？
8．It’s urgent．
有急事。
9．I’m sorry but he’s in Shanghai on business．
很抱歉，他出差去上海了。
10．Probably sometime tomorrow．
可能明天（回來）。
11．Is there anyone else who can help me？
有沒有其他的人能幫我？
12．OK．I’ll just put you through．
好的，我這就給您轉接。
13．Just a moment，please…
請稍候。
14．You’rewelcome．
別客氣。
15．Is Mary there？
瑪麗在嗎？
16．Mary is out right now．
瑪麗現在不在。
17．Why don’t you call back later this afternoon？
您不妨今天下午再打來。
18．When will she be back？
她何時會回來？
19．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10點左右打來會不會太晚？
Dialogue A
（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I’d like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I’m sorry，he’s not in the office now．
B：Do you have any idea when he’ll be back？
A：I’m sorry，I have no idea．
B：Can you ask him to call me when he cames back？It’s urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You’rewelcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I’m sorry but he’s in Shanghai on business．
B：Do you have any idea when he’ll be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
A：Of course．Miss White is the export manager．Would you like tospeak to her？
B：Yes，please．
A：OK．I’ll just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
L：Just a moment，please…Oh，I’m sorry，but they have alreadybeen sent．
Dialogue C
（A：Mary’s father B：Jane）
A：Hello．
B：Hi．This is Jane．Is Mary there？
A：I’m sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：I’m not sure．Why don’t you call back later this afternoon？
B：Will it be too late if I call around 10∶00 this evening？
A：That’s all right．We don’t go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商號
electronics n．電子學
oversea（s） a．海外的
sale n．出售，出賣
division n．分，分割，分裂
urgent a．緊迫的，催促的
business n．商業；營業；商店
probably ad．很可能；或許，大概
export ／ vt．輸出，把……出口
order n．等級，序次，秩序
sendvt．送，寄
around prep．在……周圍，環繞
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