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酒店前臺(tái)面試英語(yǔ)
首先你要準(zhǔn)備好作為一個(gè)前臺(tái)接待必要的幾句口語(yǔ)比如:can I help you ? what can I do for you ?
等面試時(shí)他們會(huì)問(wèn)你一些比較普通的題目,就是模擬現(xiàn)場(chǎng)的那種,他們會(huì)用實(shí)際問(wèn)題問(wèn)你,比如問(wèn)你如果客人的東西丟了,你應(yīng)該怎么幫忙?或者如果客人有什么意見(jiàn)或者建議你又怎么處理?等等你就用你自己的想象力去想一切客人可能遇到的問(wèn)題都將可能成為你的問(wèn)題,只要準(zhǔn)備充分沒(méi)問(wèn)題的,還有不一定要說(shuō)的多快,但一定要清楚,還有別緊張。
以下是一些比較常見(jiàn)的面試問(wèn)題：
I'd like you to tell me some of what you've been doing recently. 我想請(qǐng)你告訴我你最近一直在做什么?
If you are employ by the hotel , what will you do firstly?如果酒店正式錄取您，您上班第一件事是做什么?
How do you comprehend the “service consciousness” of service trade?您如何理解服務(wù)行業(yè)的“服務(wù)意識(shí)”?
Could you list some difficulties during your work? And how did you conquer them?請(qǐng)舉例您在工作中遇到的幾件困難，而您是如何克服的?
Could you introduce the company which you are serving in English?請(qǐng)你用英文介紹目前服務(wù)的公司。
What could you make a contribution to our hotel if you are employed by our hotel?如果我酒店雇用你，你覺(jué)得可以為部門帶來(lái)什么樣的貢獻(xiàn)?
How do you deal with a reservation mix-up? 你如何處理訂房出現(xiàn)的差錯(cuò)?
What would you do if the guest's total bill exceeds the credit limit? 如果顧客的賬單超過(guò)信用卡限額怎么辦?
Why are you interested in working with our hotel? 你為何對(duì)到我們賓館工作感興趣?
Besides the salary, what welfare attract you mostly?除了工資，還有什么福利最吸引你?
What amateur activities have you ever taken part in ?你參加過(guò)什么業(yè)余活動(dòng)?
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