| Company's name: | Engires Co., Ltd.Begin and end date: 2007-01-2008-10 |
| Enterprise nature: | Private enterprisesIndustry: Internet/E-commerce |
| Job Title: | Customer Service Manager |
| Job description: | Setting up the Customer Service Department;
Formulating the Management System and monitoring the implementation;
Deciding the working plans (long-term and short-term) for the whole department;
Standardizing the Communication Procedure with other departments;
Optimizing the Customer Service Procedure and controlling the service quality to improve the Satisfaction;
Following up closely and analyzing the clients’ requirements and complaints; communicating with the key clients initiatively and actively;
Organizing the training in South China to meet the clients’ request.
My main Achievements:
Improving the customer service quality; stabilizing and increasing the client volume;
Providing some effective data to the Sales and Technical Department;
Being responsible for the Seminar on New Product Issue. |
| Reasons for leaving: | |
|
| Company's name: | IntertekBegin and end date: 2004-12-2006-12 |
| Enterprise nature: | Soly foreign funded enterprisesIndustry: Other Industries |
| Job Title: | Customer Service Supervisor & Trainer |
| Job description: | Supervising the Customer Service Department and managing the routine affaires;
Arranging the manpower resources to optimize the work flow;
Assessing the performance of the members;
Designing the training programs;
Communicating with other branch offices (Shanghai, Tianjing, Hong Kong);
Assisting Sales to promote the sales volume and develop the business;
Setting up the tailor-made service for the key clients;
Routine visit to clients to maintain the relationship;
Following up closely with some serious complaints.
My main Achievements:
Leading the Department to achieve the “Award on Customer Service”;
Training up about twenty new comers;
Advocating “Democratic Assessment”. |
| Reasons for leaving: | |
|
| Company's name: | IntertekBegin and end date: 2002-11-2004-12 |
| Enterprise nature: | Soly foreign funded enterprisesIndustry: Other Industries |
| Job Title: | Customer Service Team Leader / Customer Service Coordinator |
| Job description: | Providing the on-job training to the new comers;
Assigning and monitoring the team works;
Affording the technical support to team members and clients;
Cooperating with other groups and departments;
Designing the testing programs on client’s need;
Dealing with client’s consultation and enquiry. |
| Reasons for leaving: | |