complaints coordinator的英文簡歷
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| Name: |
Miss. M |
Nationality: |
China (Mainland) |
| Current Place: |
Guangzhou |
Height/Weight: |
155 cm? kg |
| Marital Status: |
Single |
Age: |
29 years |
| Career Objective and Work experience |
| Application type: |
Jobseeker |
| Preferred job title: |
Japanese translator: Translator 、 English translator: 、 complaints coordinator/ supervisor: |
| Working life: |
4 |
Title: |
No title |
| Job type: |
Full time |
Expected Start date: |
In three days |
| Expected salary: |
￥3,500--￥5,000 |
Preferred working place: |
Guangzhou |
| Work Experience : |
| Company's name: |
CitibankBegin and end date: 2004-07-2009-03 |
| Enterprise nature: |
Soly foreign funded enterprisesIndustry: Finance/Insurance |
| Job Title: |
Customer Service Officer |
| Job description: |
2005-10 to 2009-03 Customer Service Officer
To independently and effectively handle customers’ written complaints from all kinds of channels (e.g. email, letter and fax-message) as well as serious cases referred from Hong Kong Monetary Authority and Hong Kong Consumer Council in relation to the retail banking products / services within the turnaround time as required, which contribute to business goal in investigation handling timeframe.
To compose immediate mass communication through correspondence to customers when incurring exceptional incident in the bank, e.g. system problem resulting impact to a large part of customers.
2005-04 to 2005-10 CitiPhone Correspondence Officer
To timely handle customers’ written general inquiries for banking accounts / services and respond with an accurate and comprehensive reply.
2004-07 to 2005-04 CitiPhone Officer
To promptly answer customers’ phone-in inquiries through hotline in relation to banking accounts / services. |
| Reasons for leaving: |
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| Name of School: |
Guangdong University of Technology |
| Highest Degree: |
Bachelor |
Date of Graduation: |
2004-07-01 |
| Name of Major 1: |
English |
Name of Major 2: |
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| Education experience: |
| Start date |
End date |
Education organization |
Majors |
Certificate |
Certificate No |
| 1999-09 |
2004-07 |
Guangdong University of Techonoly |
English |
Bachelor |
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| 2005-01 |
2007-07 |
Guangdong University of Technology Night School |
Japanese |
Associate |
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| Foreign Language: |
English |
Level: |
excellent |
| Language ability: |
Japanese passed Japanese Language Proficiency Test Band 1 |
| Chinese level: |
excellent |
Cantonese Level: |
perfect |
| Relevant skills and abilities |
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Over 4 years working experience in leading global bank Call Centre. Result oriental, customer-focused, team player, yet very capable of working autonomously to achieve business objectives. Highly PC literate. Excellent written and spoken English. |
| Self-recommendation letter |
| Address: |
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Home Tel: |
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msn/QQ: |
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Web/Blog: |
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